Listen and share – clarify what matters

Initial contacts and meetings with mokopuna, whānau, educators and other practitioners are by invitation, which makes relational connections a higher priority than tasks. Whakawhanaungatanga provides opportunities to support positive and collaborative relationships, explore what is important, and help to co-construct aspirations and goals that continue to be revisited throughout the process.

How we build connections

When Ministry practitioners are working with whānau who identify as Māori, Kaitakawaenga can support relationship establishment and gather information in a culturally safe and culturally appropriate way. This opens doors and supports the safe pathway of support for mokopuna and their whānau and practitioners. Gathering information is considered within the context of Māori values, beliefs, knowledge and ways of thinking. This also enables connections with whakapapa to be made.

Three adult women sitting together, one with a baby on her lap

Sustaining trusting relationships with educators and whānau throughout He Pikorua allows opportunities for difficult and challenging conversations to occur where necessary. Examples are where attitudes, values and beliefs differ, or if intervention approaches and levels of support are to change.

Examples of listening and sharing from practice

Top tip

Top tip

Rehearse explaining about informed consent and making complaints

Before introducing the informed consent and complaints processes to a whānau, it can be useful to practice with your colleagues. Take the time to discuss the documents with the whānau, explaining how information will be shared. Agree how ongoing communication will happen. Use plain English and avoid acronyms and technical terms 

Introduction to the sharing information guide on education.govt.nz